Shipping & Returns

At Matcha Umi, we’re committed to providing you with the best possible shopping experience. Our goal is to make authentic Japanese matcha easily accessible in Australia. If you have any questions, please contact us at info@matchaumi.com—our friendly team is here to help.

Shipping

  • Where we ship: Australia-wide.
  • Dispatch location: Melbourne, Victoria.
  • Shipping cost:
    • Orders $99 AUD+ → Free shipping
    • Orders under $99 AUD → Flat rate $10
  • Processing time: Please allow 1–2 business days for order processing.
  • Delivery time: Typically 2–6 business days depending on your location (regional/remote areas may take longer).
  • Tracking: You’ll receive an email with tracking details once your order has been dispatched.

Returns & Exchange

We want you to love your matcha, but please note:

  • We currently do not offer free returns or change-of-mind returns.
  • If you’re unsure which product is right for you, contact us before purchasing—we’re happy to advise.
  • For any return enquiries, please email info@matchaumi.com.

Damage & Issues

We take great care to ensure your order arrives in perfect condition. In the unlikely event that you receive a defective, damaged, or incorrect item, please email info@matchaumi.com so we can resolve it quickly.

Please include:

  • Details of the issue
  • A photo of the shipping box with the shipping label visible
  • A photo of the internal packaging (e.g., wrapping or protective material)

Note: If an item is damaged due to misuse or not following storage/care instructions, we unfortunately cannot accept responsibility.

Refunds

Once your return is received and approved, we’ll issue a refund to your original payment method. Processing times may vary depending on your payment provider. We’ll keep you informed at each step to ensure a smooth resolution.

Need help? Email us at info@matchaumi.com.